Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 1 reply
  • Subscribers 7 subscribers
  • Views 5271 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Safeguard Enterprise Standalone Installation Recovery

TylerR01

Hello,

I am attempting to test standalone installations.  I have Safeguard enterprise 7.  The installation and encryption goes smoothly with no issues.  However, its the challenge/response that is causing the issue.  I have the xml key from the machine on the SGN Server, but when I go to do the challenge response with the standalone key, I get an invalid key recovery file.  Is there something I am doing incorrectly or some documentation I could be pointed to?

Thanks



This thread was automatically locked due to age.
Parents
  • 0
    Hello Tyler,

    Can I just make sure you're using the right policy editor that this machine was encrypted from and that you haven't changed any certificates or re-installed the software?

    Are you sure that's the exact same XML file? Have you tested with other installations to see if this is an isolated case?

    Best regards,

    Toby
    Data Encryption
    Global Escalations Team

Reply
  • 0
    Hello Tyler,

    Can I just make sure you're using the right policy editor that this machine was encrypted from and that you haven't changed any certificates or re-installed the software?

    Are you sure that's the exact same XML file? Have you tested with other installations to see if this is an isolated case?

    Best regards,

    Toby
    Data Encryption
    Global Escalations Team

Children
No Data
Unfiltered HTML