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Server Error in '/SGNSRV' Application.

School-Technici

We've had a consultant attempt to install safeguard, however we are having problems. When trying to view

http://localhost/SGNSRV to verify functionality we are getting the following error.

sophos.PNG

Any idea where i should start to trouble shoot this? Thanks

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  • 0

    This error usually means that the assembly was not found. Try verifying that the file exists in the directory where your application is running.

    If you still can't figure out which file fails loading, try using a tool such as Fusion Log Viewer (runfuslogvw.exe from the Visual Studio command prompt), to determine which files the CLR (Common Langauge Runtime) was trying to load and from where, so that you can see exactly what failed. 

    Have you made sure you restarted the IIS services? could be something that has hung, might not be the issue but there has been times when I am working with .net apps or sites that just need a good IIS rekick.

    It could also be due to a 64 bit vs 32 bit processes depneding on what is complied, 64 bit process can't load 32 bit libraries which can sometimes create this error.

    You can alos contact Sohpos Support and they can assist with this situation as well. I have ran into a issue or two with the webportal and had it resolved with Helpdesk you can call  (888-SOPHOS-9) or email a ticket issue support@sophos.com 

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    Hi School-Technici,

    as a first step, I'd suggest to check if you are running SafeGuard Enterprise 6.00.1.31 Server (and/or Web Helpdesk) on the same server machine as Sophos Management Console/Server 5.x, that is configured to manage encryption.

    This would be an unsupported combination of products. In this case, I'd suggest to remove the SafeGuard Server components from the machine and install it on another server.

    Otherwise, I'd also recommend to get in touch with Sophos Support.

    Regards,

    ChrisD

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