Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 1 reply
  • Subscribers 5 subscribers
  • Views 3628 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Suggestions Please!

ILMNC

Hi All,

I'm just getting started with my Safeguard roll out.  I have some laptops the will have multi users, but the key is the users may never see the owner to add as a user of the device.  Is it anyway around this?

Thanks in advance.

:44585


This thread was automatically locked due to age.
Parents
  • 0

    Hi ILMNC,

    please follow this procedure to add additional user to your SafeGuard Enterprise (managed) machine:

    1. get access to the machine you want to add extra user to
    2. restart it
    3. at POA (SafeGuard logon screen) please click Options > un-tick 'pass through logon to Windows' *
    4. use currently assigned user's credentials to authenticate and click OK **
    5. logon process will now stop at Windows logon
    6. please logon to Windows using the credentials of the user you want to add
    7. right-click on SafeGuard icon > Synchronize
    8. wait for 'new keys/certificates/settings received' message (sometimes extra log-off/log-on from Windows is required)
    9. log off from Windows
    10. log back on
    11. restart
    now you should be able to use your new user's credentials at POA

    ** if you don't have access to the currently assigned user's credentials, steps 3-4 can be replaced by Challenge/Response.

    You can find more detailed information in the Administrators Help pdf at chapter 22 User-computer assignment

    Regards,

    Chris

    :44607
Reply
  • 0

    Hi ILMNC,

    please follow this procedure to add additional user to your SafeGuard Enterprise (managed) machine:

    1. get access to the machine you want to add extra user to
    2. restart it
    3. at POA (SafeGuard logon screen) please click Options > un-tick 'pass through logon to Windows' *
    4. use currently assigned user's credentials to authenticate and click OK **
    5. logon process will now stop at Windows logon
    6. please logon to Windows using the credentials of the user you want to add
    7. right-click on SafeGuard icon > Synchronize
    8. wait for 'new keys/certificates/settings received' message (sometimes extra log-off/log-on from Windows is required)
    9. log off from Windows
    10. log back on
    11. restart
    now you should be able to use your new user's credentials at POA

    ** if you don't have access to the currently assigned user's credentials, steps 3-4 can be replaced by Challenge/Response.

    You can find more detailed information in the Administrators Help pdf at chapter 22 User-computer assignment

    Regards,

    Chris

    :44607
Children
No Data
Unfiltered HTML