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Help! Cannot uninstall SafeGuard Easy trial version.

MJinNZ

Hi

Can anyone please help me with the following issue?

I attempted to install Sophos SafeGuard 6.00.0 Trial version and it did not appear to install - no desktop icons or "please restart your computer to complete installation" or anything else to indicate it was now on my computer. However when I restarted my computer, I could not get back in.

After one hour on the phone to technical support (ticket #3217769 if that helps anyone at Sophos!), I still wasn't able to get into my computer so I took it to a local IT geek who managed to get me back in.

I now believe he disabled MS installer as I had an error message when trying to update Skype, so I reinstalled it MS installer.

Now every time my computer starts, Sophos SafeGuard 6.00.0 is attempting to complete installation. I hit cancel.

I just downloaded Revo Uninstaller Pro to try and remove the entire program however it starts the Sophos Uninstaller program and stops on the following error message:

Error 1723. There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.

Can you please advise how I can remove Sophos SafeGuard entirely from my computer?

I did contact Support however I was told: "Sophos Technical Support for Trial Edition product is only available through our website, and our online community called SophosFreeTalk : http://community.sophos.com/
We’’’’ve provided the community with information on: Installation/Un-installation, Licensing, and use of the tool. There is also peer-to-peer support from within the community where you can ask questions"

So here I am - hopefully I am in the right place! Very much a newbie with IT stuff!!

Thanks in advance :-)

:26563


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  • 0

    Same error when uninstalled Safeguard Management Center. Now got it second time.

    Uninstallation and error steps:

    1, Uninstallation of Safeguard Management Center

    2, PC Restart

    3, Booting to windows -  "Authentication service of SOPHOS safeguard is not running". I accept this message

    4, Log on to windows

    5, "Error 25300. The Sophos SafeGuard Local Cache is corrupt. Please restart this machine in any case before you start the installation again!"

    6, Logged on desktop. Next error. "SGNMaster.exe - System Error. "The program can`t start because SGMBASEN.dll is missing from your comuter. Try reinstalling the program to fix problem."

    7, Desktop is shown and Sophos client is trying some installation repair again and again and again, till it stops.

    There are some "possible sollutions" but if you want save your time and you are able log on to your system, backup your data if and reinstall PC. I would like to know why is this happening.

    Possible sollution:

    1. boot into Safe Mode
    2. add following registry      entries:
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer       - change "Default" REG_SZ value to "Service"
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SGN_BEService       - change "Default" REG_SZ value to "Service"
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\BEDevctl       - change "Default" REG_SZ value to "Service"

    3. close Registry Editor

    4. from command prompt run following commands:

      • net start MSIServer
      • net start SGN_BEService
      • net start BEDevctl

    5. remove Safeguard Client from Add/Remove Programs

    6. on encrypted system -      if you want to check decryption process, manualy start: C:\Windows\System32\be_encvExe.exe

    7. once  decryption/deinstallation has finished, please reboot

    On next restart you will see a blue Windows installer screen with information: „Starting SG Base Encryption Kernel deinstallation. Please wait...“Release all allocated areas on disk. Process completed. Result OK.

    However, all this didn't worked for me and I couldn't start PC, so I must use another "final sollution"...:

    Check the registry to remove any registry keys that mention Utimaco or SafeGuard. Also, ensure that there is no Sophos folder in 'C:\Program Files\' as well as no Utimaco folder in 'C:\Documents and Settings\All Users\Application Data\'. Then you should start PC without SGN , but you cannot install it again - if you need it , you must reinstall PC.

    :40351
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  • 0

    Same error when uninstalled Safeguard Management Center. Now got it second time.

    Uninstallation and error steps:

    1, Uninstallation of Safeguard Management Center

    2, PC Restart

    3, Booting to windows -  "Authentication service of SOPHOS safeguard is not running". I accept this message

    4, Log on to windows

    5, "Error 25300. The Sophos SafeGuard Local Cache is corrupt. Please restart this machine in any case before you start the installation again!"

    6, Logged on desktop. Next error. "SGNMaster.exe - System Error. "The program can`t start because SGMBASEN.dll is missing from your comuter. Try reinstalling the program to fix problem."

    7, Desktop is shown and Sophos client is trying some installation repair again and again and again, till it stops.

    There are some "possible sollutions" but if you want save your time and you are able log on to your system, backup your data if and reinstall PC. I would like to know why is this happening.

    Possible sollution:

    1. boot into Safe Mode
    2. add following registry      entries:
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer       - change "Default" REG_SZ value to "Service"
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SGN_BEService       - change "Default" REG_SZ value to "Service"
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\BEDevctl       - change "Default" REG_SZ value to "Service"

    3. close Registry Editor

    4. from command prompt run following commands:

      • net start MSIServer
      • net start SGN_BEService
      • net start BEDevctl

    5. remove Safeguard Client from Add/Remove Programs

    6. on encrypted system -      if you want to check decryption process, manualy start: C:\Windows\System32\be_encvExe.exe

    7. once  decryption/deinstallation has finished, please reboot

    On next restart you will see a blue Windows installer screen with information: „Starting SG Base Encryption Kernel deinstallation. Please wait...“Release all allocated areas on disk. Process completed. Result OK.

    However, all this didn't worked for me and I couldn't start PC, so I must use another "final sollution"...:

    Check the registry to remove any registry keys that mention Utimaco or SafeGuard. Also, ensure that there is no Sophos folder in 'C:\Program Files\' as well as no Utimaco folder in 'C:\Documents and Settings\All Users\Application Data\'. Then you should start PC without SGN , but you cannot install it again - if you need it , you must reinstall PC.

    :40351
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