Local Self Help on 5.50.117

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Visitant wrote:

Now that I have upgraded to the 5.50.117 service pack, it looks like the Local Self Help feature now works only on standalone clients, and not managed clients?

I have policies set up for Local Self Help, I can answer the Local Self Help questions on the client, but the managed clients only have the "Challenge/Response" option when I click on "Recovery" from the POA, even though the Client tells me that LSH is active and enabled.  And this is on a machine that does not have FingerPrint POA login enabled in policy.

Additionally, now, when I hover over the policy option for turning LSH on in the Management Console, it puts up a help text saying this policy is for standalone clients only.

I was under the impression that 5.5 added this option for managed clients, and I would also swear that I had this working before the 5.50.117 upgrade.

Or am I just crazy?

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Hi Visitant,

Thank you for posting your question on the SophosTalk community forums.

You have a few question there so I will try to answer them all.

"Now that I have upgraded to the 5.50.117 service pack, it looks like the Local Self Help feature now works only on standalone clients, and not managed clients?"

DAS: 5.50.1.17 does support managed clients, that is one of the enhancements for the 5.50.0 version.

"I have policies set up for Local Self Help, I can answer the Local Self Help questions on the client, but the managed clients only have the "Challenge/Response" option when I click on "Recovery" from the POA, even though the Client tells me that LSH is active and enabled.  And this is on a machine that does not have FingerPrint POA login enabled in policy."

DAS: Not exactly sure what is going on there but I have to ask if you upgraded the SGN MC, SGN Server and the SGN Client all to 5.50.1.17?

"Additionally, now, when I hover over the policy option for turning LSH on in the Management Console, it puts up a help text saying this policy is for standalone clients only."

DAS: My lab server reads the same when I hover over the same setting in the SGN MC. I have a feeling that was an oversight. Sorry for the confusion.

"I was under the impression that 5.5 added this option for managed clients, and I would also swear that I had this working before the 5.50.117 upgrade"

DAS: You are under the correct impression. Not sure what a happened post upgrade but I have a feeling something is out of sync.

"Or am I just crazy?"

DAS: Sorry, I'm not trained nor qualified to answer this question. But I am allowed to guess and I'd say you are not, you just need to upgrade to 5.50.8.13 which was released November 2nd. Please check with your Sophos Technical Support representative to provide you with the software images for 5.50.8.13.

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Visitant wrote:

Now that I have upgraded to the 5.50.117 service pack, it looks like the Local Self Help feature now works only on standalone clients, and not managed clients?

I have policies set up for Local Self Help, I can answer the Local Self Help questions on the client, but the managed clients only have the "Challenge/Response" option when I click on "Recovery" from the POA, even though the Client tells me that LSH is active and enabled.  And this is on a machine that does not have FingerPrint POA login enabled in policy.

Additionally, now, when I hover over the policy option for turning LSH on in the Management Console, it puts up a help text saying this policy is for standalone clients only.

I was under the impression that 5.5 added this option for managed clients, and I would also swear that I had this working before the 5.50.117 upgrade.

Or am I just crazy?

---

Hi Visitant,

Thank you for posting your question on the SophosTalk community forums.

You have a few question there so I will try to answer them all.

"Now that I have upgraded to the 5.50.117 service pack, it looks like the Local Self Help feature now works only on standalone clients, and not managed clients?"

DAS: 5.50.1.17 does support managed clients, that is one of the enhancements for the 5.50.0 version.

"I have policies set up for Local Self Help, I can answer the Local Self Help questions on the client, but the managed clients only have the "Challenge/Response" option when I click on "Recovery" from the POA, even though the Client tells me that LSH is active and enabled.  And this is on a machine that does not have FingerPrint POA login enabled in policy."

DAS: Not exactly sure what is going on there but I have to ask if you upgraded the SGN MC, SGN Server and the SGN Client all to 5.50.1.17?

"Additionally, now, when I hover over the policy option for turning LSH on in the Management Console, it puts up a help text saying this policy is for standalone clients only."

DAS: My lab server reads the same when I hover over the same setting in the SGN MC. I have a feeling that was an oversight. Sorry for the confusion.

"I was under the impression that 5.5 added this option for managed clients, and I would also swear that I had this working before the 5.50.117 upgrade"

DAS: You are under the correct impression. Not sure what a happened post upgrade but I have a feeling something is out of sync.

"Or am I just crazy?"

DAS: Sorry, I'm not trained nor qualified to answer this question. But I am allowed to guess and I'd say you are not, you just need to upgrade to 5.50.8.13 which was released November 2nd. Please check with your Sophos Technical Support representative to provide you with the software images for 5.50.8.13.