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SafeGuard 5.5 install cripples laptop

RT

Our organization has roughly 50 laptops with SafeGuard encryption installed and successfully running.  The device range anywhere from a Panasonic Toughbook to a Dell E6400 but I am running into a problem with 1 device.  I have a dell E6400 that I have tried to encrypt on 4 separate occasions where rebuilding the laptop was the only way to get back into windows.  I have run checks on the HD with no errors and also updated any and all drivers.  The device is running Windows 7 and hangs once it reaches 87% every single time.  It will lock windows and then freeze when attempting to engage windows after logging in.  No problems going into safe mode.  Any help would be appreciated.

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    Currently I am in the process of encrypting the device again.  I have reinstalled windows 7, joined the domain, and started the encryption process.  All functionality seems to be fine just as the previous installs have gone.  It seems to stop at 87% every time though…I will update my findings later.

    :3832
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    We are 4hrs7minutes into the encryption and it has been stuck at 87% for roughly 20 minutes now.  All functionality, in terms of start menu, shotcuts, etc., is not longer working.  The encryption process screen has minimized and I am unable to maximize.  Any ideas?

    :3835
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    I'd be looking carefully at the disk surface myself. I'd say that you've probably got a few bad sectors or worse, a mass area of failure and it's causing the drive to retry over and over. Listen to the disk while it's in this state and see if it's making any rythmic ticking sounds.

    If you're facing a rebuild again, before encrypting, run a chkdsk /f on it and make note of the results (If you do this in windows, the results are logged ito the event log). Look for tell-tail signs i.e. any 'bad sectors'. Personally, if I see ANY bad sectors on IDE or SATA drves, I replace immediately and don't wait for full failure. These drives should be defect free.

    Matt

    :3836
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    Dell has replaced the drive and everything is working and has been encrypted. 

    :3884
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