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Problem during install of 5.40.0.152_Patch_SR.msp

Hi

During the install process (quiet mode) user are annoyed with a popup

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

+ Schliessen Sie folgende Anwendungen, bevor sie mit der Installation   +

+ fortfahren                                                                                                               +

+                                                                                                                                 +

+  Windows Explorer                                                                                              +

+ SGNMaster Application                                                                                      +

+ SGN Auth Service                                                                                                +

+ Safeguard(R) Device Encryption Controller                                                   +

+ Safeguard(R) Kernel Feature Client                                                                +

+                                                                                                                                  +

+      O  Anwendung automatisch schliessen und einen Neustart nach      +

+           Abschluss der Installation versuchen                                                    +

+                                                                                                                                  +

+      O Keine Anwendungen schliessen (Neustart erforderlich)                    +

+                                                                                                                                   +

+                           OK                                  Abbrechen                                            +

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I start the patch with the command: msiexec.exe /update 5.40.0.152_Patch_SR.msp /quiet

Here the log information

......

MSI (s) (78:94) [16:35:05:236]: PROPERTY CHANGE: Modifying PrimaryVolumeSpaceAvailable property. Its current value is '0'. Its new value: '88413328'.
MSI (s) (78:94) [16:35:05:236]: PROPERTY CHANGE: Modifying PrimaryVolumeSpaceRequired property. Its current value is '0'. Its new value: '15538'.
MSI (s) (78:94) [16:35:05:236]: PROPERTY CHANGE: Modifying PrimaryVolumeSpaceRemaining property. Its current value is '0'. Its new value: '88397790'.
MSI (s) (78:94) [16:35:05:236]: PROPERTY CHANGE: Adding PrimaryVolumePath property. Its value is 'C:'.
MSI (s) (78:94) [16:35:05:626]: Transforming table Error.

MSI (s) (78:94) [16:35:05:626]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (78:94) [16:35:05:626]: Transforming table Error.

MSI (s) (78:94) [16:35:05:626]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (78:94) [16:35:05:626]: Transforming table Error.

MSI (s) (78:94) [16:35:05:626]: Transforming table Error.

MSI (s) (78:94) [16:35:05:626]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (78:94) [16:35:05:626]: Transforming table Error.

MSI (s) (78:94) [16:35:05:626]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (78:94) [16:35:05:626]: Transforming table Error.

MSI (c) (C8:80) [16:35:05:688]: RESTART MANAGER: Session opened.
MSI (c) (C8:80) [16:35:05:704]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (s) (78:94) [16:37:22:548]: RESTART MANAGER: Failed to shut down all applications in the service's session. Error: 351
MSI (c) (C8:80) [16:37:22:548]: RESTART MANAGER: Successfully shut down all applications that held files in use.
MSI (s) (78:94) [16:37:23:062]: RESTART MANAGER: Failed to shutdown all applications. Might result in a reboot.

......

Thanks for help

AndyPan

:1489


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  • AndyPan wrote:

    Hi

    During the install process (quiet mode) user are annoyed with a popup

    I start the patch with the command: msiexec.exe /update 5.40.0.152_Patch_SR.msp /quiet

    Thanks for help

    AndyPan


    Hi AndyPan,

    Thanks for posting your question in the SophosTalk community. If the only issue is that the popup is annoying, I believe you can suppress it by using /qn at the end of the MSIEXEC statement rather than /quiet by itself. Quit mode will prevent user interaction, but the UI may still come up, as it did in your case.

    You may also want to add /norestart at the end of your MSIEXEC command and follow it up with a shutdown command such as this one:

    shutdown -r -m \\%COMPUTERNAME% -t 5 -c "SafeGuard Enterprise Install Complete, Please wait for system reboot" -f

    Please let us know if this solves your problem so others may benefit. Thanks.

    :1494
  • Hi David

    What are the default settings for the open Files? Will they be replaced after reboot?

    Best regards

    Andrea

    :1498
  • Hi David

    Bad news!  My analysis shows that the patch will not be installed at all, neither with /qn switch, because the "open processes" prompt cannot be confirmed in silent install mode.

    Best regards

    Andrea

    :1502
  • Hi Andrea,

    Is this a fresh install of SGN DE or are you patching an existing install of an already encrypted driver?

    :1540