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Perfect storm?

durandal16

I have an executive user with the following configurations:

Lenovo X201

Windows 7 x64 Ultimate - Standalone (not part of a domain)

Safeguard Easy 5.50.1.17

While changing his password, the user locked himself out of his windows account, but his Safeguard account password still works.

When we try to login to another windows administrative account  (not the user's account), we get the following message: "Windows Security: Sorry this Computer is Locked". According to the little reasearch we've done, this seems to originate from the SGNAuthService.

When we try to login to safe mode or startup in repair mode, the system hangs with a blank screen, or the boot sequence stops after loading classpnp.sys.

To add insult to injury, the user can't find his Safeguard recovery disk (but he's an exec, can't hold it against him :-)

Any ideas on how to get out of this nightmare?

:35317


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    Hi durandal16,

    if the SafeGuard password still works, but the user locked his Windows account and you have an additional administrative user available to reset the users password, try the following:

    Logon to POA with the Users password (or an administrative SafeGuard account). When authenticating to Windows, switch from the SafeGuard Credential Provider (blue keyhole icon) to the Microsoft Credential provider and login with the administrative account.

    ChrisD

    :35341
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