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SafeGuard Enterprise: How to update to SafeGuard Enterprise 5.50

I wanted to point out this KBA to everyone that is upgrading to SGN 5.50 from SGN 5.40.

While the same information is provided in the /docs folder of the downloadable software ZIP files, the PDF attached to the KBA is a quick read. It will give you the details you need to get upgraded from SGN 5.40 and a couple tips to help it go smoothly. :smileyvery-happy:

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0 ssij over 14 years ago

David,

I emailed support about this issue before posting on the forum, but I haven't had much luck from them either.

I think we're both getting confused here, so let me try to clarify once again.

(Note: I renamed the SGNClient.MSI files to indicate what version they are running)

Original SGN v5.40 Scripted Install (created and used some months prior to v5.50 coming out)

ECHO STEP 1:
ECHO Installing SGN Client v5.40 with patch...
msiexec /package SGNClient540.msi /passive /norestart ADDLOCAL=ALL PATCH=5.40.0.152_Patch_SR.msp /log c:\tmp\SGN540Client.log

ECHO STEP 2:
ECHO Installing CP Client v5.40...
msiexec /package SGN_CP_PortProtectorClient.msi /passive /norestart /log c:\tmp\SGN540CP.log

ECHO STEP 3:
ECHO Installing Client Config...
msiexec /package ClientConfig.msi /passive /norestart /log c:\tmp\SGN540Config.log

shutdown /R /F /T 15 /C "SGN 5.40 Installation Complete.  Restarting..."

Almost all of my machines have been installed with this script, and I haven't had any problems with installation failing at any point.

Now, the script to upgrade from v5.40 to v5.50

ECHO STEP 0:
ECHO Installing SafeGuard v5.50 Preinstall File...
start /wait msiexec.exe /package SGxClientPreInstall.msi /passive /norestart /log c:\tmp\SGN550PreInst.log

ECHO STEP 1:
ECHO Upgrading SafeGuard 5.40 Enterprise Client to v5.50...
start /wait msiexec.exe /package SGNClient550.msi /passive /norestart ADDLOCAL=ALL /log c:\tmp\SGN550ClientUpg.log

ECHO STEP 2:
ECHO Removing SafeGuard 5.40 Configuration Protection module...
start /wait msiexec.exe /uninstall SGN_CP_PortProtectorClient.msi /passive /norestart /log c:\tmp\SGN540CPUninst.log

ECHO STEP 3:
ECHO Installing SafeGuard Port Protector Client...
start /wait msiexec.exe /package SGN_CP_Client.msi /passive /norestart /log c:\tmp\SGN550PortProt.log

shutdown -r -f -t 15 -c "SGN v5.50 Upgrade complete.  Restarting..."

Step 3 of the upgrade fails because the ClientConfig.scc file is not found.

I'm finding that this upgrade script does work though:

ECHO Removing CP/DX components of the v5.40 client...
start /wait msiexec /package SGNClient540.msi /passive /norestart REMOVE=ConfigurationProtection,SecureDataExchange /log c:\tmp\SGN540DXCP.log

ECHO Removing SafeGuard 5.40 Configuration Protection module...
START /wait msiexec.exe /uninstall SGN_CP_PortProtectorClient.msi /passive /norestart /log c:\tmp\SGN540CPUninst.log

<reboot here>

ECHO Installing SafeGuard 5.50 PreInstall file...
start /wait msiexec.exe /package SGxClientPreinstall.msi /passive /norestart /log c:\tmp\SGN550PreInst.log

ECHO Upgrading SafeGuard 5.40 Enterprise Client to v5.50...
start /wait msiexec.exe /package SGNClient550.msi /passive /norestart ADDLOCAL=ALL /log c:\tmp\SGN550ClientUpg.log

ECHO Installing SafeGuard Port Protector Client...
start /wait msiexec.exe /package SGN_CP_Client.msi /passive /norestart /log c:\tmp\SGN550CPClient.log

Honestly, I think that the approved update procedure for client machines is broken, since no matter what I do or how many machines I test it on, it will not work.

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