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SafeGuard Enterprise: How to update to SafeGuard Enterprise 5.50

DSchwartzberg

I wanted to point out this KBA to everyone that is upgrading to SGN 5.50 from SGN 5.40.

While the same information is provided in the /docs folder of the downloadable software ZIP files, the PDF attached to the KBA is a quick read. It will give you the details you need to get upgraded from SGN 5.40 and a couple tips to help it go smoothly. :smileyvery-happy:

:2638


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    DSchwartzberg wrote:

    Before I can answer that, I will need (for now) at least 2 pieces of information:

    1. Which Windows OS are you using and bit level?
    2. Can you list the MSI files you are installing and the order you are installing? Also, please include if you are doing a reboot in between.

    Thanks!

    I've tried with both XP Pro SP3 32-bit and Vista Biz SP2 32-bit.

    As for the MSI files and install order,

    First, I tried this:

    Install SGxClientPreInstall.msi

    Install SGNClient.msi with ADDLOCAL=ALL

    Install SGN_CP_Client.msi (v5.50)

    The CP Client fails outright, both scripted and unscripted.  When I ran the installer unscripted, I got the error "Please reboot before starting the Install process".  No matter how many times I reboot, it will still give me this error.  I emailed support about it, and they told me to delete the pendingfilerenameoperations key in the registry (referring to this KBA), but that did not work.

    The second time around, I tried:

    Install SGxClientPreInstall.msi

    Install SGNClient.msi with ADDLOCAL=ALL

    Uninstall SGN_CP_PortProtectorClient.msi (from v5.40)

    Install SGN_CP_Client.msi

    As explained in this KBA.  This also fails, both scripted and unscripted.  When run unscripted, I get an error message saying, "The Client Configuration file is not reachable".  Support thought that this refers to the client configuration MSI file, but the path is referring to C:\Documents and Settings\All Users\Application Data\Utimaco\SafeGuard Enterprise\CFP\ClientConfig.scc, not an MSI.  Either way, I was under the impression that I didn't need to install a v5.50 client configuration msi on the client when upgrading from from v5.40.

    I initially did not reboot on after the client upgrade, and the CP install failed.  Even after rebooting, the CP install still fails on both tries.

    I'm kinda stumped as to why this isn't working.  Am I doing something wrong?

    :2688
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  • 0
    DSchwartzberg wrote:

    Before I can answer that, I will need (for now) at least 2 pieces of information:

    1. Which Windows OS are you using and bit level?
    2. Can you list the MSI files you are installing and the order you are installing? Also, please include if you are doing a reboot in between.

    Thanks!

    I've tried with both XP Pro SP3 32-bit and Vista Biz SP2 32-bit.

    As for the MSI files and install order,

    First, I tried this:

    Install SGxClientPreInstall.msi

    Install SGNClient.msi with ADDLOCAL=ALL

    Install SGN_CP_Client.msi (v5.50)

    The CP Client fails outright, both scripted and unscripted.  When I ran the installer unscripted, I got the error "Please reboot before starting the Install process".  No matter how many times I reboot, it will still give me this error.  I emailed support about it, and they told me to delete the pendingfilerenameoperations key in the registry (referring to this KBA), but that did not work.

    The second time around, I tried:

    Install SGxClientPreInstall.msi

    Install SGNClient.msi with ADDLOCAL=ALL

    Uninstall SGN_CP_PortProtectorClient.msi (from v5.40)

    Install SGN_CP_Client.msi

    As explained in this KBA.  This also fails, both scripted and unscripted.  When run unscripted, I get an error message saying, "The Client Configuration file is not reachable".  Support thought that this refers to the client configuration MSI file, but the path is referring to C:\Documents and Settings\All Users\Application Data\Utimaco\SafeGuard Enterprise\CFP\ClientConfig.scc, not an MSI.  Either way, I was under the impression that I didn't need to install a v5.50 client configuration msi on the client when upgrading from from v5.40.

    I initially did not reboot on after the client upgrade, and the CP install failed.  Even after rebooting, the CP install still fails on both tries.

    I'm kinda stumped as to why this isn't working.  Am I doing something wrong?

    :2688
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