Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 5 subscribers
  • Views 9479 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem with USB ports with Safeguard Enterprise 5.40.0.152

ALUguy

My company uses Safeguard Enterprise 5.40.0.152 and my Lenovo T400 laptop.  If I connect a USB keyboard or mouse, it works when I login to the initial Ssafeguard screen.  I am able to enter my login information.  After it finishes processing I can not use any of my USB ports and my keyboard and mouse do not work.

:36261


This thread was automatically locked due to age.
Parents
  • 0

    Just another thought - perhaps you have an NEC USB hub in the Lenovo? see this thread: /search?q= 17993

    If it is this then there is a custom XML available from Sophos support which you'll need to deploy to the laptop/s, but we warned - it means a bit of scripting to push out the custom XML, install it, reboot, and force update the client configs. Of course you can also do it manually. :)

    If you don't use Configuration Protection then you can safely ignore this post, and my last one ;)

    If it definately is this problem, then post back on this thread and I'll send you some basic scripts to automate it all.

    :37315
Reply
  • 0

    Just another thought - perhaps you have an NEC USB hub in the Lenovo? see this thread: /search?q= 17993

    If it is this then there is a custom XML available from Sophos support which you'll need to deploy to the laptop/s, but we warned - it means a bit of scripting to push out the custom XML, install it, reboot, and force update the client configs. Of course you can also do it manually. :)

    If you don't use Configuration Protection then you can safely ignore this post, and my last one ;)

    If it definately is this problem, then post back on this thread and I'll send you some basic scripts to automate it all.

    :37315
Children
No Data
Unfiltered HTML