Hello,
I am running Sophos Safeguard 5.6 and using full volume based device encryption on laptops. I am pretty sure the answer to this is no but thought I would ask the question anyway. We have a product called fastpass that allows our network users to reset/unlock or change their own password with the normal (answer and few security questions scenario) my question is really for remote users. If they take their laptop home and forget their password they can reset it through the website or the product also installs into the windows GINA and puts a button on the login screen. However this would mean nothing to the POA stage right? as it will always want the previous network password.. and in the past when a network password has been reset and I use our admin login to get past their POA screen to avoid the C/R stage - when it gets through to windows and you try to log them on with their new password, Sophos still wants to know their old windows password anyway which they dont know? The only way I have found is to delete their Cert on the management server.
Could anybody please respond to let me know what you have found to be the best method for rolling out device encryption and the various scenario's that come with it. Just looking for some advice really as we are about to roll out a lot of Laptops for users to start working from home. Thank you
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