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Adobe Reader crashes after Installing SafeGuard Enterprise

William_D

After installing SafeGuard Enterprise on all our Helpdesk computers, Adobe Reader 8 crashes when going into Edit>Preferences. Removal and reinstalling of Adobe Reader fails to resolve. After removing SafeGuard from a couple computers Adobe Reader no longer exhibits the problem. Upgrading to Adobe Reader 9.2 also resolves but this is not an acceptable solution right now since our firm uses custom APIs' for Reader 8 that have not yet been tested in 9.2. All of our laptops have been deployed with SafeGuard Enterprise as well. Adobe Reader will also crash from FIle>Properties>Advanced and File>Print>Advanced.

None of the PCs that exhibit the issue record an event to the Windows event viewer with the exception of mine: "

Application popup: AcroRd32.exe - Application Error : The exception unknown software exception (0xc000000d) occurred in the application at location 0x051d7bf1". DrWtsn32.log does not caputure the event nor is there a dmp created from the crash and attaching windbg to the adobe process has not been of any help.

We are currently operating in WinXp Pro SP3 environment.

:915


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    David,

    Capgemini recently upgraded users in North America to Sophos Safeguard 5.50 and we are running Adobe Reader 10.1.1. Since the upgrade many users on my team cannot open PDF files through Outlook, at client Sharepoint sites, or upload files for time and expense. We have seen users, including myself, have to wait 3-5 minutes to open PDF's less than 1MB or have the application crash altogether. Is there a fix for this? We are all currently on XP SP3 and do not see us changing that OS in the near future.

    Thanks,

    Regan Brown - Capgemini

    :17737
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  • 0

    David,

    Capgemini recently upgraded users in North America to Sophos Safeguard 5.50 and we are running Adobe Reader 10.1.1. Since the upgrade many users on my team cannot open PDF files through Outlook, at client Sharepoint sites, or upload files for time and expense. We have seen users, including myself, have to wait 3-5 minutes to open PDF's less than 1MB or have the application crash altogether. Is there a fix for this? We are all currently on XP SP3 and do not see us changing that OS in the near future.

    Thanks,

    Regan Brown - Capgemini

    :17737
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