Hi there,
I was beginning a first time roll-out of Sophos Easy to a few laptops but have one locked out laptop and apparently no way to recover it. Two laptops encrypted fine (this is using Sophos Policy manager to configure), the third laptop completed the encryption phase after a couple of days and the first restart after was away from base and so no contact with our Sophos server.
So, first POA and the workstation is 'locked out'. All recovery options I'm aware of require a recovery key file which was never created. Goes without saying that this is incredibly annoying, not to mention damaging if we have pretty quickly lost all data on this machine because Sophos will lock out even if it hasn't sent a recovery file to the server.
Is there anything to try? I've tried slaving the drive to another machine to confirm that it is actually encrypted, it was.
If a separate hard disk is installed in this locked laptop, and encrypted with the same credentials but this time make sure a key was created, can this be used to decrypt the first hard disk?
Thanks in advance.
This thread was automatically locked due to age.
