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Sophos SafeGuard 5.50.1.17 - Keyboard and Mouse Lock-Up - In Windows - NOT POA

dBeail

Hello Everyone,

I'm currently looking to deploy Sophos SafeGuard 5.50.1.17 (Without DE) to a few thousand systems however I am finding that a high percentage of installations leave the systems with an inoperable USB keyboard and mouse.

I have concocted a number of removal scripts for the product which successfullyremoves the products MSI's, removes all USB devices and initiates and hardware rescan however after everything comes back to life the devices still still inoperable.

We also experience this on newly built systems but its only in around 1 / 100 systems that fail - our current resolution of these is re-imaging the system and re-installing Sophos. (Basically repeating the build process again)

Is this is known issue in which someone can point me towards a resolution? Everything i seem to find relates to POA (which we don't have)

Many thanks

Daniel

:26803


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    yes all round a bit of hard work this one..

    There is no trend with this fault at all.. can be any machine type, infact we could rebuild the same machine 100 times and it'll happen only once :(

    Still, iv'e put togther a routine to automate the diagnostics tool and now have the log files (all 221 of them :|) is there anywhere in particular i should be looking in them to give me some clue to whats going on??

    Thanks,

    Daniel

    :26831
Reply
  • 0

    yes all round a bit of hard work this one..

    There is no trend with this fault at all.. can be any machine type, infact we could rebuild the same machine 100 times and it'll happen only once :(

    Still, iv'e put togther a routine to automate the diagnostics tool and now have the log files (all 221 of them :|) is there anywhere in particular i should be looking in them to give me some clue to whats going on??

    Thanks,

    Daniel

    :26831
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