I have a user that changed their AD password, but the SGN client didn't recognize the change. Now she is presented with the Certificate Password dialog box: SafeGuard Enterprise was unable to complete your logon. If you have recently changed your Windows password, please enter the "OLD" password now. When the user enter's their OLD password, they are presented with a "Certificate Import Failed" box. Unable to import the certificate. The password may have been entered incorrectly.
The user states that they are entering the OLD password correctly. I have deleted the computer and user certificate from the SGN console, but it has not solved this issue. What else can I try?
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