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Dell netbooks - Latitude 2110 and 2120 - extremely slow boot times

justtheitguy

Hi all!

Sophos Safeguard Enterprise was pushed out by corporate, and my local facilty has had nothing but headaches with it.  I've used TrueCrypt on several different laptops with no issues and fast boot times.  

On to my question: 

I work in a healthcare setting, and my users are very speed dependant.  Is there something I can do locally to improve boot times?  It takes a full 2 minutes from power on until the desktop in ready on a Latitude 6420/Win7 64bit/2.6GHz Core I5I/4 GB Ram....  Is there anything I can do locally with these encrypted laptops?  Hibernate seems to only work about 1/2 the time, if it works on that hardware at all. Particularly we have some Latitude 2110 and 2120 netbooks...  Boot times are even slower than the 6420s (assumably because of slower processors), and if they hibernate, Windows won't resume; user has to power cycle, and then choose Delete Restoration data option....  Worthless!!! What's the point of hibernate if you lose everything anyway?  

Since this was pushed to our facility by corporate, I had no involvement in choosing the product or determining if ALL of our hardware would work.....  Anyone have some advice for how we can make the best of a bad situation using this product (SGN 5.4 and 5.5)....  I've had to reformat 3 laptops completely, figure out what driver issue was the problem, and some we'll just have to replace.  What a headache!...  Oh, and what's the nonsense with it asking you to login to the SG server after you've already logged in to Windows?  It won't take your password, but if you click Cancel, it says it logged you on successfully??  Really?  I fail to understand why that extra login even pops up, if all you have to do is click Cancel.  Garbage product, IMHO.

Thanks! 

:25803


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  • 0

    Hi justtheitguy,

    thank you very much for posting and welcome to the forum.

    Reading you post I would think that you maybe had a hard time with the product. As far as I can see the reason for this might be:

    1. The version you are using is already quite an old one. You might be happy to hear that the current release (SGN 6.0) has AES NI support, a faster encryption algorithm and other performance enhancements. I would highly recommend to try that version as we haven't any significant performance problems reported with version so far. Also, 2 minutes boot time sounds quite some time at first hand, but the question is what was the boot time before? SafeGuard Enterprise adds about 30 - 60 seconds to the total boot time (this is what we have seen in the past on other systems).

    2. With regards to the 2nd complaint about the authentication message I have to say that it seems as if you neither used the documentation nor the knowledge base - correct? In the manual you would find a detailed explanation that SafeGuard Enterprise brings along his own Credential Provider. When using this one, a automatic authentication will be done to the system - no further user interaction required and just a little configuration effort. But if the (default) Microsoft Credential Provider is used, the Authentication Application will come up requesting a 2nd log on > this is to load you keyring (our CP does that automatically) thus preventing unauthorized access to encrypted data if for example sbd. logs on locally. I would consider this rather a security feature than some bug here.

    All in all I would suggest to open a support call whenever you have such an issue and we will then for sure be able to help you or point you to the relevant documentation where you can find all available information. Nevertheless, I recommend you to use our knowledgebase (http://www.sophos.com/en-us/support.aspx) as a first point of contact with lots of documentation and information.

    Last but not least you can also submit a feature request or provide some general feedback via Support so that we can turn SafeGuard Enterprise from a "Garbage product" into an even better product (which it already is - but this is only my humbled opinion)

    Regards

    Dan

    :26061
  • 0

    Thanks Dan! 

    Perhaps I was a bit harsh....   This was pushed on us, so I've had little time to RTFM, to understand how to avoid the problems we've been having (without purchasing new hardware).  Sophos is installed via a software delivery job from a DSM server.  I don't know if or when corporate will be pushing out an updated version.  I can only hope it is soon, and that it will be friendlier with a much wider range of hardware.

    :27951
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