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Safeguard Easy have some Erros. encoded Data Harddisks

Pfanner

Hello,

I have some problems with a computer which has Safeguard Easy 4.50 installed.

Information about this computer:

1. System harddrisk 160GB IDE

2. Data harddisk 400GB Sata

3. Data harddisk 40GB IDE

All 3 harddisks are encoded with a password and a random key, as I was told.

The owner has a kernel backup for a pre-boot authentication. The owner is now moving and the computer was switched off properly, moved to a new place and switched on.

Now Safeguard Easy shows an error message on the harddisk (read failure) and it did not start a pre-boot authentication. After I successfully copied the 160GB System Harddisk on to a 160GB sata, Safeguard Easy did not show error messages "Read failure" . it “only” poped up an “invalid kernel”. In combination with the kernel backup I fixed it and the system rebooted again. Safeguard Easy decoded only the System harddisk. The second and third data harddisks are still encoded. In the Administration Tool It shows a red key next to the harddisks.

When I start a recovery disk, it doen’’’’st decode the second and third harddisks, display Error "Failure Read Sektor...". Before I started I created a RAW Image and copied the 40GB hard disk without any error messages. So I think that none of these hard disks are damaged. Safeguard still acts the same after I copied the hard disk on to another. Both are still encoded, nothing changed. 

What else can I do to get the other two hard disks correctly working?

Thanks!

:26743


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  • 0

    Hi Pfanner,

    sounds like the de-cryption of the system partition with the "new" drive worked as expected but the two additional drives are still encrypted.

    Do you know if those two additional drives had been added to the system belated - maybe after the kernel backup had been created? If that would be the case, the kernel backup would not be aware of those two additional harddisks and would not decrypt the disks during an uninstall / decrypt operation.

    Do you have a kernel backup that contains the information about the two additional disc (i.e. was created after the two discs were added to the system and had been encrypted)?

    Regards,

    Chris 

    :27027
  • 0

    Hi Chris,

    Yes, I do. The two additional drives had not been added. They were already there as the kernel backup was created. None of the drives had been removed since Safeguard is installed.

    Regards

    Pfanner 

    :28021
  • 0

    Hi Pfanner,

    was SafeGuard Easy now uninstalled to decrypt the drives or is SafeGuard Easy still installed on the machine and you used the administration to de-crypt the first hdd and the second and third hdd cannot be de-crypted due to the red key icon / error message?

    If you need urgent access to the data or do not have any backup of this data, it might make sense to open a support ticket in this case (refering to this forum post).

    Regards,

    ChrisD

    :28251
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