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Emergency uninstall - SGE201: Hard Disk error

paxel

Hello.

I got a hard drive encrypted with SGE4.3. After physical test I found one bad sector. I made 1:1 copy of entire HDD (bad sector around LBA 64000000) to new hard drive (original 80GB IDE 2.5'', copy 80GB SATA 3,5'' and 80GB IDE 3,5''). I don't have original laptop, just hard drive to save data from. Also I have username and password (for system account).

Original HDD is still passing authentication but fails to boot into Windows. Cloned HDD does exactly the same so I guess it is properly cloned.

When trying to run emergency decryption on the copy, after authentication SGEASY returns error SGE201: Hard Disk error.

I tested hard drive and it is Ok, no physical problems. What could be the problem? I don't want to try to run it on original hard drive as it would most probably fail due to bad sector.

Thanks for any advise.

Paul

:1294


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  • 0

    Hi Paul,

    thank you very much for submitting this one. With regards to this one things seems to be a little bit tricky. Actually I cannot give you a detailed step by step description how to solve this (just because of the given information) however I can give you these information:

    First of all you can find detailed information for SGE201 in this KBA: http://www.sophos.com/support/knowledgebase/article/108198.html

    Beside this there is the possibility to start a WinPE (KBA 6019) or a BartPE (KBA 107019) in oder to recover you data.

    Shoudl this alos not solve the problem or bring you any further please open a support ticket since furhter and deeper analysis would be required then.

    Regards

    Dan

    :1306
Reply
  • 0

    Hi Paul,

    thank you very much for submitting this one. With regards to this one things seems to be a little bit tricky. Actually I cannot give you a detailed step by step description how to solve this (just because of the given information) however I can give you these information:

    First of all you can find detailed information for SGE201 in this KBA: http://www.sophos.com/support/knowledgebase/article/108198.html

    Beside this there is the possibility to start a WinPE (KBA 6019) or a BartPE (KBA 107019) in oder to recover you data.

    Shoudl this alos not solve the problem or bring you any further please open a support ticket since furhter and deeper analysis would be required then.

    Regards

    Dan

    :1306
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