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Safeguard POA not allowing recovery anymore after self initiated Windows Shutdown

StephanG

Hello,

we came across this issue on 2 clients lately.

The client wants a C/R.

After a successful C/R Windows is starting.

Automatic shutdown (i don't know which software is responsible for this. Either safeguard or our software distribution software because of the windows updates)

After this the POA shows up in the wrong language (EN instead of DE) and with no domain info.

If you click on recovery you can't proceed because there is no computername/domain showing.

Anyone had these problems in the last days ? i just disallowed all windows updates from wsus because i'm not sure if that is influencing it. AV Software is Symantec Endpoint Protection 11 with the exceptions Sophos recommends.

Or is it possible to fix this issue if you can attach the harddisk externally ?

Greets

Stephan

:28919


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    Hi StephanG,

    automatic shutdown of the OS (right after logon) can be done by SafeGuard if an application tempered the SafeGuard LocalCache directory (could be an Anti-Virus, Backup software or anything else that modifies files and or their attributes affecting the SafeGuard LocalCache directory and or files).

    I'd recommend to open up a support ticket for this to sort things out.

    I've seen machines with broken POA information (domain field empty, C/R no longer possible) before but not in the last months (last time I saw this was with version 5.35.0).

    Regards,

    ChrisD

    :29215
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  • 0

    Hi StephanG,

    automatic shutdown of the OS (right after logon) can be done by SafeGuard if an application tempered the SafeGuard LocalCache directory (could be an Anti-Virus, Backup software or anything else that modifies files and or their attributes affecting the SafeGuard LocalCache directory and or files).

    I'd recommend to open up a support ticket for this to sort things out.

    I've seen machines with broken POA information (domain field empty, C/R no longer possible) before but not in the last months (last time I saw this was with version 5.35.0).

    Regards,

    ChrisD

    :29215
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