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New to SGN and it's driving me nuts

bond1973

Hello All,

     This past summer Sophos SGN was thrown at me.  I am so lost.  Called tech support twice and I believe I got the same guy both times that wasn't very helpful, nor could I understand him.  Anyway....so we are running 5.60 and I have a device (laptop) that the wrong person was the first to log into it (why do I bother trying to educate people?), thus the the wrong user is currently the owner on the laptop.  I was able to use recovery and both users can now login through the POA, however Management Console still shows the wrong user as owner.  I would THINK that I could just uncheck the current owner and check the proper one, then maybe right-click and delete the user that shouldn't even be on that laptop, but no.  No such thing seems to work.  What am I doing wrong?  It looks straight forward and easy, but not so much.

     Another thing driving me nuts is I can no longer WOL a device and log into it remotely.  It, obviously, boots up and hangs out at the POA waiting to be logged in through, but none of my remote control methods work until Windows is loaded.  Anyone have a way they deal with this?

     Last...when I AM forced to visit a PC to correct it's issue...if the user isn't around and it's off...I can't log in through the POA without hunting them down and getting their password.  There's GOT to be an easy way to globally set one of our network admin accounts to all SGN protected devices so I can log in through POA with said username.  Any guidance there, and on any of my other issues/gripes, would be ENORMOUSLY appreciated.

    I want to like SGN, but so far it's done nothing but make my job harder and cause me grief.  I'm not ready to even think about what happens when it's time to image all these devices and what's going to happen there...

Take Care

Rick

:17935


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    3. SafeGuard Enterprise offers the ability to define user that is distributed onto every machine in the Management Center. If you click on the users and computers tab > left hand pane directory tree you will be able to see the POA user group and the POA user. Simply create a POA user >> Assign that one to a POA group and the centrally assign that POA group in the Management Center to an OU. The user will then be distributed to each machine and is centrally available

    On this issue...I currently show no POA users and no POA groups.  We do have this tied in to Active Directory.  Is it possible to just allow one of our admin accounts to this role somehow?

    Was I suppose to get a 3000 page users manual with this thing?  ;-)  haha  So confusing to me right now.  Thanks so much for your assistance thus far Dan.

    :18241
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  • 0

    3. SafeGuard Enterprise offers the ability to define user that is distributed onto every machine in the Management Center. If you click on the users and computers tab > left hand pane directory tree you will be able to see the POA user group and the POA user. Simply create a POA user >> Assign that one to a POA group and the centrally assign that POA group in the Management Center to an OU. The user will then be distributed to each machine and is centrally available

    On this issue...I currently show no POA users and no POA groups.  We do have this tied in to Active Directory.  Is it possible to just allow one of our admin accounts to this role somehow?

    Was I suppose to get a 3000 page users manual with this thing?  ;-)  haha  So confusing to me right now.  Thanks so much for your assistance thus far Dan.

    :18241
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