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Question

Currently at my work places we are using Sophos SafeGuard 5.50 the laptops we currently use in place with the encryption are Lenovo's T60/T61/T400/T410/T420's and X220's.

I have seen a few sophos system lock outs with the T420's freshly imaged.

We perform a challenge response and user logs in as normal, but we have encountered several users getting this 3 times in a row!?

whether the user be working from home (remote) or in the office.

I need to know what could be causing these sophos lock outs??

Can someone please advise.

thanks

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SGN_noob · Accepted Answer

We have discovered thru the logs that when the machine gets locked out by Sophos, the logs show local admin trying to log in rather than the user??? which locks the computer out.

So, we go to My computer > Properties > remote tab and uncheck the two remote assistance boxes. Then go into start > run > gpedit.msc

computer confiuration

Admin templates

windows components

terminal services > Disable - allow users to connect remotely using terminal services.

no further lock outs after these changes to the computer system.

thanks