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SGN_noob

Currently at my work places we are using Sophos SafeGuard 5.50 the laptops we currently use in place with the encryption are Lenovo's T60/T61/T400/T410/T420's and X220's.

I have seen a few sophos system lock outs with the T420's freshly imaged.

We perform a challenge response and user logs in as normal, but we have encountered several users getting this 3 times in a row!?

whether the user be working from home (remote) or in the office.

I need to know what could be causing these sophos lock outs??

Can someone please advise.

thanks

:16623


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    I have a similar problem with only one laptop from a few days. In SGN Mangement Center reports error 2023 - Local cache corruption. I already updated endpoint from 5.50 to 5.60.0.192 but problem still exists. In Utimaco folder LocalCache and LocalCacheBackup folders are present. Will it help if I delete LocalCacheBackup folder?

    :19731
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  • 0

    I have a similar problem with only one laptop from a few days. In SGN Mangement Center reports error 2023 - Local cache corruption. I already updated endpoint from 5.50 to 5.60.0.192 but problem still exists. In Utimaco folder LocalCache and LocalCacheBackup folders are present. Will it help if I delete LocalCacheBackup folder?

    :19731
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