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SGN_noob

Currently at my work places we are using Sophos SafeGuard 5.50 the laptops we currently use in place with the encryption are Lenovo's T60/T61/T400/T410/T420's and X220's.

I have seen a few sophos system lock outs with the T420's freshly imaged.

We perform a challenge response and user logs in as normal, but we have encountered several users getting this 3 times in a row!?

whether the user be working from home (remote) or in the office.

I need to know what could be causing these sophos lock outs??

Can someone please advise.

thanks

:16623


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    Can you check in the logs, if you're logging it, if there was an authentication problem? Sometimes a wrong POA keyboard layout setting causes the password to be "misunderstood". Another reason could be a policy setting causing the lock when the local cache is corrupted (Activate logon recovery after Windows Local Cache corruption), that also can be logged (event 2023).
    :16643

    “First things first, but not necessarily in that order” – Doctor Who

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  • 0
    Can you check in the logs, if you're logging it, if there was an authentication problem? Sometimes a wrong POA keyboard layout setting causes the password to be "misunderstood". Another reason could be a policy setting causing the lock when the local cache is corrupted (Activate logon recovery after Windows Local Cache corruption), that also can be logged (event 2023).
    :16643

    “First things first, but not necessarily in that order” – Doctor Who

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