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"Sorry, access to the computer is locked"

Hi,

I have 6 users that they are getting "Sorry, access to this computer is locked".    The six users are in different departments and they have Windows XP and Windows 7.   I checked the logs on two computers and nothing.  I call tech support and they advised to install process monitor and process explorer.   But nothing comes up.  I made apply a GPO to disable indexing and windows defender and I still have the same issue.   I have made the exclusions to Sophos antivirus and same thing.

Any help??

:15921


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