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Recovery key is not valid after upgrade from 5.50 tp 5.50.8 stand alone version

Tyler

Hi Guys


I have tried to use the recovery key from v5.50 which I saved before to unlock a laptop, but it says the recovery key is not valid after we upgrade from 5.50 to 5.50.8 stand alone version. Do you guys know why is that?

We have 20  v5.50 safeguard encrypted laptops. Now we can't unlock them with 5.50.8. Is there any way to unlock them? Thanks.

:8257


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    Hi Tyler,

    welcome to the forum!

    With regards to your description I can tell you that his is an unknown issue. Please be so kind and raise a new ticket so that we can have a closer look and this and try to reproduce.

    When opening the ticket please provide as much information as possible such as did you use the keys before? How did you update? Any other things that you changed during the update?

    Thank you very much!

    Regards

    Dan

    :8529
Reply
  • 0

    Hi Tyler,

    welcome to the forum!

    With regards to your description I can tell you that his is an unknown issue. Please be so kind and raise a new ticket so that we can have a closer look and this and try to reproduce.

    When opening the ticket please provide as much information as possible such as did you use the keys before? How did you update? Any other things that you changed during the update?

    Thank you very much!

    Regards

    Dan

    :8529
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