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OSX Boot problem.

Hi all.

We have an iMac.  It was encrypted with Safeguard but the software is still installed.

The only account with Admin' access was suddenly unable to login - we suspect a corrupted profile.

We tried to boot from the install disk but are unable to do so because of the Safeguard login at boot.

We un-encrypted the disk but still get the requirement to do a Safeguard login before the machine will boot and still cannot

boot from the Mac install disk.

We are unable to uninstall Safeguard from a normal user account as the system won't accept the Admin password!

Any suggestions?

We are now considering removing the HDD and erasing it however this will probably invalidate the Apple warranty on the machine. 

:14065


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Parents
  • Hello Macman,

    many thanks for your forum post.

    This sound really strange as the EFI boot menu (which has normally nothing to do with SDE4Mac) should always be accessible by holding down the option "alt" key when booting your computer.

    This issue would need further investigation. Please get in contact with Sophos Support.

    Regards,
    Tim

    :27315
Reply
  • Hello Macman,

    many thanks for your forum post.

    This sound really strange as the EFI boot menu (which has normally nothing to do with SDE4Mac) should always be accessible by holding down the option "alt" key when booting your computer.

    This issue would need further investigation. Please get in contact with Sophos Support.

    Regards,
    Tim

    :27315
Children
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