Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

OSX Boot problem.

Hi all.

We have an iMac.  It was encrypted with Safeguard but the software is still installed.

The only account with Admin' access was suddenly unable to login - we suspect a corrupted profile.

We tried to boot from the install disk but are unable to do so because of the Safeguard login at boot.

We un-encrypted the disk but still get the requirement to do a Safeguard login before the machine will boot and still cannot

boot from the Mac install disk.

We are unable to uninstall Safeguard from a normal user account as the system won't accept the Admin password!

Any suggestions?

We are now considering removing the HDD and erasing it however this will probably invalidate the Apple warranty on the machine. 

:14065


This thread was automatically locked due to age.
Parents
  • Hi Tim,

    I too have a problem on startup with my Mac Pro OSX 10.6.8 Quad-Core Intel Xeon. Unfortunately, I cannot do anything other than login with NO effect. No mouse (wired in not bluetooth), cannot hold shift or option to give effect. I'm frozen out. I'm also locked out of the CD tray and cannot load my system disc. Any comments?

    Regards

    Rod

    :27307
Reply
  • Hi Tim,

    I too have a problem on startup with my Mac Pro OSX 10.6.8 Quad-Core Intel Xeon. Unfortunately, I cannot do anything other than login with NO effect. No mouse (wired in not bluetooth), cannot hold shift or option to give effect. I'm frozen out. I'm also locked out of the CD tray and cannot load my system disc. Any comments?

    Regards

    Rod

    :27307
Children
No Data