\Boot\BCD error message

 Hi,

a few words of explanation, as I'm involved in troubleshooting this error at our end:

1. Some generic information about this issue can be found on the Microsoft website: http://support.microsoft.com/kb/927391
2. There is no information about the cause of the error (what is being reported quite frequently as the last thing done on the affected machine is Windows Update)
3. Error itself is not caused by Safeguard (Running simple Google search for "File: \Boot\BCD error" will give you a really long list of cases) and it's very easy to recreate on non-SafeGuard machine.

4. The difficulty in recovery a SafeGuard encrypted machine is caused by a fact that you cannot use standard Windows 7 installation DVD or WinPE

What we are testing is adding Windows recovery tools to our WinPE disk (the one you download from our website  (http://www.sophos.com/support/knowledgebase/article/108805.html)

Right now we have a 100% success rate so we know it works. The problem is that the recovery procedure itself still gets adjusted and changes as more cases are reported and for that reason we still treat it as 'experimental'. For example: the procedure posted above by Dimitri worked in his (and few other cases) but in other cases we've noticed that for example WinPE can enumerate your hidden partition (100MB) as C:\ and your system drive as D:\ so you need to change your commands accordingly.

In other cases it was enough to run "Bootrec /RebuildBcd" and problem was fixed (which didn't work in Dimitri's case). In yet another case user had to fixMBR at the end of the procedure but in other cases it was not necessary.


So the bottom line is: yes, it looks like we can fix it but please do contact Sophos Technical Support to get the most up to date version of the troubleshooting procedure and a link to the modified WinPE iso.

Once we have it thoroughly tested I'm sure we will publish it on our website.

 Hi,

a few words of explanation, as I'm involved in troubleshooting this error at our end:

1. Some generic information about this issue can be found on the Microsoft website: http://support.microsoft.com/kb/927391
2. There is no information about the cause of the error (what is being reported quite frequently as the last thing done on the affected machine is Windows Update)
3. Error itself is not caused by Safeguard (Running simple Google search for "File: \Boot\BCD error" will give you a really long list of cases) and it's very easy to recreate on non-SafeGuard machine.

4. The difficulty in recovery a SafeGuard encrypted machine is caused by a fact that you cannot use standard Windows 7 installation DVD or WinPE

What we are testing is adding Windows recovery tools to our WinPE disk (the one you download from our website  (http://www.sophos.com/support/knowledgebase/article/108805.html)

Right now we have a 100% success rate so we know it works. The problem is that the recovery procedure itself still gets adjusted and changes as more cases are reported and for that reason we still treat it as 'experimental'. For example: the procedure posted above by Dimitri worked in his (and few other cases) but in other cases we've noticed that for example WinPE can enumerate your hidden partition (100MB) as C:\ and your system drive as D:\ so you need to change your commands accordingly.

In other cases it was enough to run "Bootrec /RebuildBcd" and problem was fixed (which didn't work in Dimitri's case). In yet another case user had to fixMBR at the end of the procedure but in other cases it was not necessary.


So the bottom line is: yes, it looks like we can fix it but please do contact Sophos Technical Support to get the most up to date version of the troubleshooting procedure and a link to the modified WinPE iso.

Once we have it thoroughly tested I'm sure we will publish it on our website.