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\Boot\BCD error message

DanielJay

We have 70 Dell E6410 laptops running x64 Windows 7. All of which have SSD drives in them and are running either the A01 or A05 BIOS. We are running SafeGuard Easy 5.50.8.13.

We have 70 Dell E6410 laptops running x64 Windows 7. All of which have SSD drives in them and are running either the A01 or A05 BIOS. We are running SafeGuard Easy 5.50.8.13.

Frequently we are getting laptops that get a Windows Boot Manager error with file \Boot\BCD and an error code of: 0xc000000f. When I attempt to run recovery of this it appears that it overwrites the boot manager for SafeGuard Easy and the drive is no longer useable. I am having to re-image (using FOG server) 1 or 2 laptops a week out of the 70 laptops due to this issue.

We have 70 Dell E6410 laptops running x64 Windows 7. All of which have SSD drives in them and are running either the A01 or A05 BIOS. We are running SafeGuard Easy 5.50.8.13.

Frequently we are getting laptops that get a Windows Boot Manager error with file \Boot\BCD and an error code of: 0xc000000f. When I attempt to run recovery of this it appears that it overwrites the boot manager for SafeGuard Easy and the drive is no longer useable. I am having to re-image (using FOG server) 1 or 2 laptops a week out of the 70 laptops due to this issue.

Any suggestions?

:6313


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    MESSAGE FROM MODERATOR

    Please note the following is not an approved solution, and is not endorsed or supported by Sophos.

    This is an area we are currently investigating.

    Sandy

    Communities Moderator

    OK, here goes. You must download and burn a special BootREC WInPE ISO, contact support for your download link.

    * boot to WinPE after the POA authentication
    * confirm that data on drive C is accessible
    * open command prompt
    * navigate to C:\boot * run command: bootrec /fixmbr. Expected outcome: "The operation completed successfully."
    * run command: bootsect /nt60 all /force. Expected outcome: "Target volumes will be updated with BOOTMGR compatible bootcode. (...) Bootcode was successfully updated on all targeted volumes".
    * run command: del C:\boot\bcd /p. Expected outcome: Delete (Y/N)
    * select Yes(Y)
    * press Enter
    * run command: bootrec /rebuildbcd. Expected outcome: "(...) Successfully scanned Windows installations: 1 Add installation to boot list? Yes(Y)/No(N)/All(A):"
    * select 'Yes(Y). Expected outcome: "The operation completed successfully."
    * press Enter
    * remove WinPE
    * restart
    * test - boot from the hard drive

    This is it folks! In some cases, I'm told, a be_restore is also needed to be run, but I haven't come across this case just yet.

    :8235
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  • 0

    MESSAGE FROM MODERATOR

    Please note the following is not an approved solution, and is not endorsed or supported by Sophos.

    This is an area we are currently investigating.

    Sandy

    Communities Moderator

    OK, here goes. You must download and burn a special BootREC WInPE ISO, contact support for your download link.

    * boot to WinPE after the POA authentication
    * confirm that data on drive C is accessible
    * open command prompt
    * navigate to C:\boot * run command: bootrec /fixmbr. Expected outcome: "The operation completed successfully."
    * run command: bootsect /nt60 all /force. Expected outcome: "Target volumes will be updated with BOOTMGR compatible bootcode. (...) Bootcode was successfully updated on all targeted volumes".
    * run command: del C:\boot\bcd /p. Expected outcome: Delete (Y/N)
    * select Yes(Y)
    * press Enter
    * run command: bootrec /rebuildbcd. Expected outcome: "(...) Successfully scanned Windows installations: 1 Add installation to boot list? Yes(Y)/No(N)/All(A):"
    * select 'Yes(Y). Expected outcome: "The operation completed successfully."
    * press Enter
    * remove WinPE
    * restart
    * test - boot from the hard drive

    This is it folks! In some cases, I'm told, a be_restore is also needed to be run, but I haven't come across this case just yet.

    :8235
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