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Security Officer creation steps

Cerebus06

I'm a bit confused as to the steps required to create a Security Officer that can use the Web Helpdesk.  What I'm looking to do is create a Security Officer(s) who have not ever logged onto a laptop through POA... is this even possible?  I know I need to create a certificate for these users, but I'm not certain how to do so without having them go through the POA process.

Any help is appreciated.

:9243


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  • +1

    Hi Cerebus06,

    thank you very much for bringing this one up.

    With regards to your description I have to tell you that it is currently not possible to promote an account w/o having a valid certificate. Certificates are automatically generated when a user is assigned/enabled on a machine. These users can then be promoted to SO that can use Web Help Desk.

    On the other side you can manually create a security officer but these officers cannot be used as Web Help Desk officers.

    What I could think off would be a machine that has the POA disabled (DX only for example) and that will allow everyone to become an user of the machine > the help desk officers would then have log on once to the machine which will generate a certificate for them - after that they can be promoted and use the WHD

    Regards

    Dan

    :9405
Reply
  • +1

    Hi Cerebus06,

    thank you very much for bringing this one up.

    With regards to your description I have to tell you that it is currently not possible to promote an account w/o having a valid certificate. Certificates are automatically generated when a user is assigned/enabled on a machine. These users can then be promoted to SO that can use Web Help Desk.

    On the other side you can manually create a security officer but these officers cannot be used as Web Help Desk officers.

    What I could think off would be a machine that has the POA disabled (DX only for example) and that will allow everyone to become an user of the machine > the help desk officers would then have log on once to the machine which will generate a certificate for them - after that they can be promoted and use the WHD

    Regards

    Dan

    :9405
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