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POA and wireless KB & mouse

DJB-Tech

We are using SafeGuard Enterprise 6.00.1 with a mixture of HP EliteBook laptops (8470w, 8560w, 8740w, 8760w, 8770w) and none of them will recognize a Logitech wireless keyboard or mouse at the POA login. We used the POACFG file from Sophos dated 10/25/2013. Both the wireless keyboard and mouse will work when entering the BIOS but not with the POA. When I press F5 at the POA login I can see that USB legacy support is Off and both USB 1.0 and 2.0 are enabled. How do I get the POA to recognize the wireless keyboard and mouse? I tried pressing Shift + F3 during startup to enable USB legacy support but that didn't work.

:45103


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    I don't say that Logitech devices are not supported. What I've said is that if a device requires special drivers (basically all Bluetooth devices), the device won't work at POA.

    We do not have a list of wireless HID-devices that were tested against compatibility with the SafeGuard POA but devices that do not require a dedicated driver should work at POA without a problem.

    Regards,

    Chris

    :45375
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  • 0

    I don't say that Logitech devices are not supported. What I've said is that if a device requires special drivers (basically all Bluetooth devices), the device won't work at POA.

    We do not have a list of wireless HID-devices that were tested against compatibility with the SafeGuard POA but devices that do not require a dedicated driver should work at POA without a problem.

    Regards,

    Chris

    :45375
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