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SGE 5.6: After successful POA Logon Windows7 boots into Recovery Console

Snooman

Hi,

we're experiencing a number of cases where our Safeguard 5.6 protected machines (Lenovo) do not start Windows7 anymore.

When booting it is possible to perform the POA Logon as usual, but afterwards Windows fails to start.

The Microsoft Recovery Console shows up and the automatic repair fails. Command line access to drive C: fails "no known filesystem".

Is there an option to repair this ?

:28903


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    I'm aware of one issue where machines with a series of specific SSD drives was affected from the exact same issue. The problem was the hardware (firmware, in particular the garbage collector function) of the drive, that had an issue which led to system errors after the system was in use for about two to three months.
    Before the boot problems started to occur, the machines were affected by a BSoD with the following Stop code "Page Fault in a Non Paged Area"  Stop: 0x00000050.

    You might want to check if you are using SSDs with an old firmware version on it (issue in our database was logged in 2010) and if there is a new firmware version available update it.

    Just an idea though...

    ChrisD

    :28925
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  • 0

    I'm aware of one issue where machines with a series of specific SSD drives was affected from the exact same issue. The problem was the hardware (firmware, in particular the garbage collector function) of the drive, that had an issue which led to system errors after the system was in use for about two to three months.
    Before the boot problems started to occur, the machines were affected by a BSoD with the following Stop code "Page Fault in a Non Paged Area"  Stop: 0x00000050.

    You might want to check if you are using SSDs with an old firmware version on it (issue in our database was logged in 2010) and if there is a new firmware version available update it.

    Just an idea though...

    ChrisD

    :28925
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