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SGE5.50 Client (+5.40) won't install on Dell Vostro 3300, Intel i5-430M XP-Pro

MawfTech

Please be aware that there is a current issue installing on this platform. The machine will fail to boot after installing the SGEclient.msi I've a ticket open for testing and will be testing other i5 based laptops to see if it's a generic problem with the newer chips/chipsets or XP issue in the next couple of days on a couple of Lenovo's just arriving here.

If it works on the Lenovo's, it'll be an issue with the Dell installation or bios 'tweaks' they do. I'll report as soon as I know!

Matt

:2846


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  • 0

    Hi,

    Yes. We tried the Shift-F6 option (and shift-f7) to disable AHCI etc and switch back to compatibility mode. The exact sequence we tried (pasted from the support log running on this) was:

    Shift-F6 did not help, it made the "error=0x02" go away but the OS still does not boot. I tried other hotkeys, and Shift-F7 seems to be responsible for the page fault. Without the page fault, the machine is now in an endless reboot cycle, and I was able to capture the error message in the last step (error=0x02 is gone):

    (1) after the BIOS screen, a black screen appears:

    Copyright (C)...
    SafeGuard Enterprise is starting.
    Please wait .

    (2) then a blue Sophos screen appears,

    (3) after about 10 seconds, the screen turns black, then a mouse pointer appears, and the blue Sophos screen comes back with a window in the screen center, saying "Autologon will continue shortly".

    (4) after a few seconds, the window disappears, then the screen turns black again with SafeGuard is loading OS now! BlInitializeLibrary failed 0xc0000001

    (5) then the process repeats with the BIOS screen and then (1).

    :3061
Reply
  • 0

    Hi,

    Yes. We tried the Shift-F6 option (and shift-f7) to disable AHCI etc and switch back to compatibility mode. The exact sequence we tried (pasted from the support log running on this) was:

    Shift-F6 did not help, it made the "error=0x02" go away but the OS still does not boot. I tried other hotkeys, and Shift-F7 seems to be responsible for the page fault. Without the page fault, the machine is now in an endless reboot cycle, and I was able to capture the error message in the last step (error=0x02 is gone):

    (1) after the BIOS screen, a black screen appears:

    Copyright (C)...
    SafeGuard Enterprise is starting.
    Please wait .

    (2) then a blue Sophos screen appears,

    (3) after about 10 seconds, the screen turns black, then a mouse pointer appears, and the blue Sophos screen comes back with a window in the screen center, saying "Autologon will continue shortly".

    (4) after a few seconds, the window disappears, then the screen turns black again with SafeGuard is loading OS now! BlInitializeLibrary failed 0xc0000001

    (5) then the process repeats with the BIOS screen and then (1).

    :3061
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