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Fingerprint Logon - It really won't work

MawfTech

Did anyone else out there realise that it's ONLY Lenovo laptops that are supported with fingerprint logon? I've been using the Utimaco products for years on many platforms and it's not until we were forced into switching from SG Easy to SGN that we ever had any issues with FPL. It turns out that only a very restricted list of readers are supported and all of those are ONLY on Lenovo's. See: http://www.sophos.com/support/knowledgebase/article/108789.html

What a HUGE oversite! Do they really think there's only one laptop manufacturer with biometrics.

Matt

:3818


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    Just to clarify the Lenovo Fingerprint support update...

    (Taken from my post on the thread "Safeguard Fingerprin​t logon - Lenovo laptop(s)")...

    Hopefully this will provide a bit more clarity...

    SGN 5.50.1 (which is scheduled for mid August) is supposed to provide support for the following Lenovo fingerprint software versions:

    1)      UPEK: 5.8.5.6014

    2)      Authentec: 3.3.2.27

    The latest version of the UPEK chip fingerprint software from Lenovo is 5.9.x. However if you look at the download link on the Lenovo website for the 5.9.x software, there is an advisory stating that users of SGN 5.50 and Windows 7 should use version 5.8.5.6014 which is a Vista package. I've tested this package with Windows 7 and whilst it doesn't cause any harm to the system, and fingerprint works okay, it's still not supported from Sophos, and fingerprint POA doesn't work.

    Thus the reason I'm waiting for SGN 5.50.1.

    As a side note I also requested that LSH (Local Self Help) works with fingerprint activated policies too - seeing as fingerprint isn't working for a lot of customers we have to fall back to password authentication.  Unfortunately when fingerprint authentication is enabled on a policy Local Self Help stops working. (This is by design). Not good when the users forget their passwords and the Servicedesk is closed.

    I understand that no-one forgets their fingerprint but until Sophos can guarantee 100% that fingerprint will work and that it wont fall back to password authentication then there is a clear need for LSH with fingerprint authentication. Not a well thought out design if you ask me :smileywink:

    I've been advised that Local Self Help will work with fingerprint enabled policies in the next major release of SGN. Let's wait and see eh.

    How many days until Mid August?

    :3861
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  • 0

    Just to clarify the Lenovo Fingerprint support update...

    (Taken from my post on the thread "Safeguard Fingerprin​t logon - Lenovo laptop(s)")...

    Hopefully this will provide a bit more clarity...

    SGN 5.50.1 (which is scheduled for mid August) is supposed to provide support for the following Lenovo fingerprint software versions:

    1)      UPEK: 5.8.5.6014

    2)      Authentec: 3.3.2.27

    The latest version of the UPEK chip fingerprint software from Lenovo is 5.9.x. However if you look at the download link on the Lenovo website for the 5.9.x software, there is an advisory stating that users of SGN 5.50 and Windows 7 should use version 5.8.5.6014 which is a Vista package. I've tested this package with Windows 7 and whilst it doesn't cause any harm to the system, and fingerprint works okay, it's still not supported from Sophos, and fingerprint POA doesn't work.

    Thus the reason I'm waiting for SGN 5.50.1.

    As a side note I also requested that LSH (Local Self Help) works with fingerprint activated policies too - seeing as fingerprint isn't working for a lot of customers we have to fall back to password authentication.  Unfortunately when fingerprint authentication is enabled on a policy Local Self Help stops working. (This is by design). Not good when the users forget their passwords and the Servicedesk is closed.

    I understand that no-one forgets their fingerprint but until Sophos can guarantee 100% that fingerprint will work and that it wont fall back to password authentication then there is a clear need for LSH with fingerprint authentication. Not a well thought out design if you ask me :smileywink:

    I've been advised that Local Self Help will work with fingerprint enabled policies in the next major release of SGN. Let's wait and see eh.

    How many days until Mid August?

    :3861
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