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Cannot Connect to Safeguard Server

BBa

I'm attempting to run v5.50.8. I've installed the preinstall client, client, and client configuration file on a Win XP machine. I've rebooted, but after it comes back up it will not connect to the server, to allow me to reboot and start the UMA process.

I've been working on support for about a week on this, but they haven't gotten back to me in 4 days. They sent me the Analyzing Client Server Communication document. I've gone through it and I am back to the point where I should contact support which is not responding to me.

I did find the following error code in the TCP stream, but I'm not sure what it pertains to or how to address:

536870998 Data request format not recognized.

Any ideas?

Thanks

:8351


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    We have all three installed. Everything looks okay with the state and it is referencing the correct server.

    We ended up building a new server to house the SafeGuard server and that seems to be doing the trick. Initially we were trying to repurpose a server that already had IIS installed. They may or may not have been the issue.

    Thanks for the tips JuJo! I didn't know about the sgnstate.

    :8479
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  • 0

    We have all three installed. Everything looks okay with the state and it is referencing the correct server.

    We ended up building a new server to house the SafeGuard server and that seems to be doing the trick. Initially we were trying to repurpose a server that already had IIS installed. They may or may not have been the issue.

    Thanks for the tips JuJo! I didn't know about the sgnstate.

    :8479
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