We are using Sophos Safguard Easy 6.0 and we have user that tries to use their fingerprints or password to log in and gets match, in the case of fingerprints then log in failed or just log in failed with the password. If the user uses our username/password for POA and get to the windows log in then his fingerprints and password will work to log in to windows. We have tried resetting his password, hoping that Sophos and Windows would resync together. Is there something else that we can try to get this sync to happen? I know in the Unimaco 4.5, which we started with, there was a file you could delete that would cause the next user to log in to resync with the system. I am looking for something similar that we can do here.
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