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Challenge Response

Hello we are noticing on Sophos Safeguard Easy 6.0 something that we do not think is right. When doing a challenge response the user is only logged in past Sophos. They are then stopped at Windows to log in. Since the user can not remember their password they are not able to log into Windows. Also since they are not being asked to change their password they are not able to go any further. It seems like we are missing a setting either in Windows or Sophos just not sure what it might be. Any help would be appreciated.

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0 ia-hawk-fan07 over 12 years ago

Thank you!
That sounds good. At one point we had some one from Sophos tell us that in the Enterprise version of the software there is an option to reset their password. It would be nice if that was included in the Easy version as well. We have a pretty unique situation where are users are not connected to us at all and it can be hard to find solutions to their problems, but that seemed to be why Easy was a good fit. However, situations like this make Easy not such a good fit as well too.
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0 ia-hawk-fan07 over 12 years ago

Thank you!
That sounds good. At one point we had some one from Sophos tell us that in the Enterprise version of the software there is an option to reset their password. It would be nice if that was included in the Easy version as well. We have a pretty unique situation where are users are not connected to us at all and it can be hard to find solutions to their problems, but that seemed to be why Easy was a good fit. However, situations like this make Easy not such a good fit as well too.
:29525
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