Hello,
Our company uses Safeguard Easy to encrypt laptops. We use fingerprint lo log in most times, but our uses have the option to not use them. We are also in the process of implementing Local Self help. At the moment however, we run into problems with users forgetting their passwords when it is time to change them. The Support staff that we have to help them instantly wants to give the users the admin password and we are trying to break them of this habit, but right now it seems like pushing a boulder up hill.
So what I would like is what other people do in forgotten password situations? What are some of the better practices you have run across?
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