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Unable to change Screen Saver

ia-hawk-fan07

I have safguard easy 5.50.1.17 and Windows 7 64 bit on Lenovo T510 laptops. We have discovered that we can no longer changed the screensaver. Any changes we make are changed back as soon as we are done. While we are not sure if this is being caused by Sophos we thought we would ask and see if anyone else has experienced this problem.

Thanks!

:6767


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  • 0

    Fantastic!

    Support have taken 10 days so far, seemingly made no progress finding this problem despite having the below registry trace and their answer after I chased; 'can you send me a copy of system info and a zip of the event logs'. What on earth are they looking at, the evidence is in plain view in the registry trace. You've got your fingers into more than you should I feel.

    Anyone else started to notice this? Specifically we're standalone and I can reproduce the issue on all 5.50 versions on Windows 7 (haven't tested on vista/xp). Just set the screensaver to anything and watch SGN change it back to 'blank'.

    Matt

    Time of Day Process Name PID Operation Path Result Detail
    55:20.3 rundll32.exe 2956 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:20.3 rundll32.exe 2956 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.3 rundll32.exe 2956 RegSetValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 64, Data: C:\Windows\system32\Ribbons.scr
    55:24.3 SGNAuthServicen.exe 1828 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 64, Data: C:\Windows\system32\Ribbons.scr
    55:24.3 SGNAuthServicen.exe 1828 RegSetValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.3 SGNAuthServicen.exe 1828 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.3 SGNAuthServicen.exe 1828 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.3 SGNAuthServicen.exe 1828 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.4 Explorer.EXE 2884 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    :9299
Reply
  • 0

    Fantastic!

    Support have taken 10 days so far, seemingly made no progress finding this problem despite having the below registry trace and their answer after I chased; 'can you send me a copy of system info and a zip of the event logs'. What on earth are they looking at, the evidence is in plain view in the registry trace. You've got your fingers into more than you should I feel.

    Anyone else started to notice this? Specifically we're standalone and I can reproduce the issue on all 5.50 versions on Windows 7 (haven't tested on vista/xp). Just set the screensaver to anything and watch SGN change it back to 'blank'.

    Matt

    Time of Day Process Name PID Operation Path Result Detail
    55:20.3 rundll32.exe 2956 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:20.3 rundll32.exe 2956 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.3 rundll32.exe 2956 RegSetValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 64, Data: C:\Windows\system32\Ribbons.scr
    55:24.3 SGNAuthServicen.exe 1828 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 64, Data: C:\Windows\system32\Ribbons.scr
    55:24.3 SGNAuthServicen.exe 1828 RegSetValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.3 SGNAuthServicen.exe 1828 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.3 SGNAuthServicen.exe 1828 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.3 SGNAuthServicen.exe 1828 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    55:24.4 Explorer.EXE 2884 RegQueryValue HKCU\Control Panel\Desktop\SCRNSAVE.EXE SUCCESS Type: REG_SZ, Length: 66, Data: C:\Windows\system32\scrnsave.scr
    :9299
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