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1 fingerswipe locked out for more then 4 hours......

ia-hawk-fan07

We are using Safeguard easy 5.50.1.17 with Lenovo T510's. We have the fingerprint reader working for POA. I had a user yesterday boot their laptop for the day, swipe their finger then had multipal flashes on the screen that said "Log-on failed" and then had to wait for the next attempt to log-in for more then 4 hours...I am not sure exactly how long because they were booting their machine for the fist time in the afternoon and the lock cleared over night while I was not here. I have never seen this behavior before and I was wondering if anyone else had? and if so had any thoughts on why it would happen?

Thanks in advance!

:5202


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    Didn't work for us. In the end we removed the Fp software from this machine and the user is using Pwd authentication.

    However I have also posted another thread in this column asking about the supported versions of the Lenovo fingerprint software. Seems like there is some inconsistency between Sophos and Lenovo.

    :5312
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    Didn't work for us. In the end we removed the Fp software from this machine and the user is using Pwd authentication.

    However I have also posted another thread in this column asking about the supported versions of the Lenovo fingerprint software. Seems like there is some inconsistency between Sophos and Lenovo.

    :5312
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