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1 fingerswipe locked out for more then 4 hours......

ia-hawk-fan07

We are using Safeguard easy 5.50.1.17 with Lenovo T510's. We have the fingerprint reader working for POA. I had a user yesterday boot their laptop for the day, swipe their finger then had multipal flashes on the screen that said "Log-on failed" and then had to wait for the next attempt to log-in for more then 4 hours...I am not sure exactly how long because they were booting their machine for the fist time in the afternoon and the lock cleared over night while I was not here. I have never seen this behavior before and I was wondering if anyone else had? and if so had any thoughts on why it would happen?

Thanks in advance!

:5202


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    I've got an engineer thats experiencing the same problem on a Lenovo W510 using all the supported versions of both SGN (5.50.17) and ThinkVantage fingerprint software 5.85.6014 on a UPEK biometric chip).

    Although my machine which is an identical machine is every aspect. Apart from the obvious machine name etc, has no problems whatsoever.

    When this user leaves their machine unused for a while, its locks due to th screensaver policy, then all of a sudden the screen flashes with the same "Log-on failed" error message, then when they actually try and logon they get a "workstation locked" message. Thats when we have to perform a challenge response.

    Sophos tech support copt out with a "sorry but the Lenovo W510 range is unsupported. End of case."

    The sad thing is that your T510 might get the same response from Sophos... http://www.sophos.com/support/knowledgebase/article/108789.html

    :5216
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  • 0

    I've got an engineer thats experiencing the same problem on a Lenovo W510 using all the supported versions of both SGN (5.50.17) and ThinkVantage fingerprint software 5.85.6014 on a UPEK biometric chip).

    Although my machine which is an identical machine is every aspect. Apart from the obvious machine name etc, has no problems whatsoever.

    When this user leaves their machine unused for a while, its locks due to th screensaver policy, then all of a sudden the screen flashes with the same "Log-on failed" error message, then when they actually try and logon they get a "workstation locked" message. Thats when we have to perform a challenge response.

    Sophos tech support copt out with a "sorry but the Lenovo W510 range is unsupported. End of case."

    The sad thing is that your T510 might get the same response from Sophos... http://www.sophos.com/support/knowledgebase/article/108789.html

    :5216
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