Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 5 replies
  • Subscribers 5 subscribers
  • Views 3710 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

computer frozen

Rik

hello,

i have downloaded a trail version of Sophos safeguard for windows Vista. after installing my pc must restart en sinds then it won't start at all. when i hit the power butten all my screens say; Sophos safeguard is starting, please wait.

but afther two hours it still doing nothing........

anyone suggestions?

:7375


This thread was automatically locked due to age.
  • 0

    I would suggest trying the hotkeys, as this knowlegebase article explains:

    http://www.sophos.com/support/knowledgebase/article/107781.html

    I've seen lockups like yours fixed with the ATA hotkey (Shift + F6), so that would be the first I would try.

    Otherwise, if you want to simply uninstall the SafeGuard, check out :

    :7407
  • 0

    it didn't help but thnx anyway.

    a good moment to install windows 7 i gues :smileywink:

    :7585
  • 0
    Rik wrote:

    it didn't help but thnx anyway.

    a good moment to install windows 7 i gues :smileywink:

    Hi Rik,

    Thank you for posting your question. SSJ, thank you for posting a response to help Rik.

    Did installing Windows 7 make a difference? Please let us know if you have any questions.

    :7911
  • 0

    mij desktop is working good now. i didnt try sophos anymore, i am now working with a other virusprogram.

    :8051
  • 0
    Rik wrote:

    mij desktop is working good now. i didnt try sophos anymore, i am now working with a other virusprogram.

    Hi Rik,

    Thank you for posting back about the resolution you found.

    I was hoping you can help me understand the source of your computer freeze. Was it because you installed SafeGuard? Or was it because you installed SafeGuard with Sophos Anti-Virus? I have a couple computers in my lab running both SafeGuard Device Encryption and Sophos AV without computer freezes. Since we fully QA our encrption solutions with our endpoint protection solutions, I'm getting a feeling that the source of the computer freeze is something else.

    Can you double-check the root cause by installing Sophos AV on your computer again? TIA.

    :8095
Unfiltered HTML