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Having difficulty encrypting an HP Elite 8200 w/ 5.60: "Invalid Slice" "No/ Boot Loader"

heyheyash

The poster in this thread had the same issue. This results in the machine becoming unbootable. I have used SGNRollback twice to remove the software. The MBR was cleaned and all other steps were followed.

How do I make use of the latest POA settings database file? I see that I can run the SGNHWInfo which dumps out the following:

<?xml version="1.0" encoding="utf-8" ?>
<Actions>

	<Action>
		<Version></Version>
		<Condition>
			<Machine Vendor="Hewlett-Packard" UseVendor="1" Model="HP Compaq 8200 Elite SFF PC" UseModel="1" Type="" UseType="0" />
			<BIOS Vendor="Hewlett-Packard" UseVendor="1" Version="HPQOEM - 1072009" UseVersion="0" />
			<HardDisk Model="ST3500413AS" UseModel="0" />
			<HD-Controller VID="8086" UseVID="1" PID="1C00" UsePID="1" />
			<USB-Controller VID="8086" UseVID="0" PID="1C2D" UsePID="0" />
			<GraphicController VID="8086" UseVID="0" PID="0102" UsePID="0" />
			<VideoControllerDriver Vendor="Intel Corporation" UseVendor="0" Version="6.14.10.5361" UseVersion="0" />
		</Condition>
		<Command></Command>
	</Action>

</Actions>

Can I somehow use this information to successfully install the encryption?

:16105


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    Hi,

    unfortunately I cannot make any comments on the progress of tickets as requests have to be requested via the ticketing system or by phone.

    If you answer to the initial case opening mail that you received from our system the mail will automatically be attached to the case and your engineer will get back to. If you are entitled to a Platinum Contract there is even an option to review the ticket status online as I have heard but I have no detailed information about but at hand - please contact your Sophos sales person if you need any info on that.

    Regards

    Dan

    :16339
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  • 0

    Hi,

    unfortunately I cannot make any comments on the progress of tickets as requests have to be requested via the ticketing system or by phone.

    If you answer to the initial case opening mail that you received from our system the mail will automatically be attached to the case and your engineer will get back to. If you are entitled to a Platinum Contract there is even an option to review the ticket status online as I have heard but I have no detailed information about but at hand - please contact your Sophos sales person if you need any info on that.

    Regards

    Dan

    :16339
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