More than 500 workstations/hard drives in our organization have been encrypted using SafeGuard Easy v4.50.3, and as a result, account lockouts have drastically increased, providing the user with only 1 (versus 3) invalid logon attempts. Before attempting to upgrade each of our clients to SafeGuard Enterprise v5.60, which hotfix/patch/resolution can we deploy to resolve this issue? We have been able to isolate and attribute this issue solely to SafeGuard Easy v4.50.3 through extensive and methodical testing.
Environment Details:
-Active Directory Domain Functional Level: Windows Server 2003
-Active Directory Forest Functional Level: Windows Server 2003
-Default Domain Policy > Computer Configuration > Policies > Windows Settings > Security Settings > Account
Policies/Account Lockout Policy > Account Lockout Threshold: “3 invalid logon attempts”
-500+ Windows XP Professional SP3 x86 clients
Steps to reproduce the issue:
1. Format (not quick) a workstation’’’’s hard drive and install a fresh copy of Windows XP Professional SP3 x86 from the
installation disc; absolutely no additional software is installed.
2. Join the workstation to domain; Default Domain Policy is applied.
3. Confirm that multiple accounts receive 3 invalid logon attempts before account lockout.
4. Encrypt hard drive by installing SafeGuard Easy v4.50.3; restart workstation.
5. Result: domain accounts receive only 1 invalid logon attempts before account lockout.
6. Uninstall SafeGuard Easy v4.50.3 and restart workstation.
7. Result: all domain accounts now receive 3 invalid logon attempts before account lockout.
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