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Safeguard Easy - Repair

JGamble

When I try to boot the computer that I'm working on, I get an error: "SGE400: Kernel load failure". I looked the error up in the support section and was told to fix the master boot record, which I did, which did not solve the problem.

At this point, I just want to reinstall the Safeguard Easy bootloader and was wondering if there's a boot disk iso I could download that would let me do this, or if there's some other way.

Any help you could provide would be great.

:907


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  • 0

    Hi JGamble,

    Sorry you ran into this issue, if this forum doesn't help you get what you need I suggest contacting Sophos Global Support.

    With that said, to get what you are looking for, go into the Sophos Support section and search the Knowledge Base. Before you click search, change your product search to only include SG Easy and search on the terms 'rescue image'. Select the link for your version of SGE. The boot image ISO is attached to that KB.

    At the bottom of the KB there is a reference link to article "102166 - How to use SafeGuard Easy Emergency Disk" please read that one as well and you should be in good shape. :smileyhappy:

    :910
  • 0

    Thanks for your help David. Does it matter which version of the rescue disk I use? I don't know the version number of the Safeguard on the machine I'm trying to fix.

    :911
  • 0

    Hi JGamble,

    The version of the Emergency Repair image does matter because it's dependant upon the SGE version filter driver.

    Do you have any other machines running the same version? You can check from that machine using the SGEstate tool.

    If not, then check the Properties of the Sgeasy.msi file. The version is embedded in the file in the Summary tab.

    :912
  • 0

    Alrighty, found out the version; 4.40.2.17 so I created a CD with the 4.40.2 image on it. I attempt to repair the kernel, and it sits on a Working... screen at 0% for 15 minutes.

    Anything else I can do?

    :914
  • 0

    Hi JGamble,

    Since your last post has there been a change with the status?

    JGamble wrote:

    Alrighty, found out the version; 4.40.2.17 so I created a CD with the 4.40.2 image on it. I attempt to repair the kernel, and it sits on a Working... screen at 0% for 15 minutes.

    Anything else I can do?

    :939
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