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Client conects and has profile assigned but drive not encrypting, now what?

After a few tries I have a server set up, and a management console,  I am connecting my first W7 client and it connects to the server and receives the policy but does not seem to be encrypting the drive.  I have it in the device policy to use volume encryption and the rest are default settings.  I also have a policy to not encrypt removable media.  this client is on a Lenovo laptop.  I get the messages that it has syncronized and that new policies have been loaded but no encryption icon or evidence that it is doing so.  and in the MGMT console it shows the user and the machine and the drives but not that they are encrypted or encrypting.    Please help,  I have been at this too long now and at the last stage.

:13979


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  • Hello CapStack,

    thank you very much for posting.

    Please check that the target was been set correctly. If you want to encrypt your boot volumen please choose Boot Volumes in your encryption policy and assign it to the OU in which the machine is in. Furthermore please check the RSOP outcome for the machine. The RSOP tab can be found when navigating to the machine within the Management Center.

    If this will not help to solve the issue, please contact the Sophos support.

    Regards,
    Tim

    :13993
Reply
  • Hello CapStack,

    thank you very much for posting.

    Please check that the target was been set correctly. If you want to encrypt your boot volumen please choose Boot Volumes in your encryption policy and assign it to the OU in which the machine is in. Furthermore please check the RSOP outcome for the machine. The RSOP tab can be found when navigating to the machine within the Management Center.

    If this will not help to solve the issue, please contact the Sophos support.

    Regards,
    Tim

    :13993
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