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Sophos 5.50.8 Issues

We are a new user of Safeguard Enterprise version 5.50.8 and are having sporadic issues whith initial contact between client and server after full installation.

For some laptops (all same brand / version) everything works fine, after installation the client receives keyring, cert and policies an the encryption of C and D drive start sequentially.

For other laptops (same hardware / version) the same procedure is followed, but the keyring, etc is not received thought the server can be contacted. This results in the fact that only the C drive is encrypted.

For some laptops in the Management Console reporting we see message 2074, authentication, Machine keys could not be sent successfully to the server.

I am  not sure whether there is a relation between the symptoms on the client and the error message seen in the console.

Currently this is a blocking issue for further deployment since the behavior is not predictable.

Sometimes after a reinstall the installation and communication between client and server go fine even when initial the laptop had the above mentioned faulty behavior.

:12493


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