SafeGuard hibernation issue on XP Home

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taz wrote:

SafeGuard installed on an HP laptop with XP Home - when the lid is closed and the laptop hibernates once reopened, there is no prompt for the user's SafeGuard login.  It immediately returns to the desktop.  Has anyone experienced this or know of a fix?

regards

Taz

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HI Taz,

Thank you for posting your question in the SophosTalk forums.

You should expect to see the Sophos POA after coming out of hibernation, as long as POA is enabled. Can you please provide the full name of the product and version you are using, for example, SafeGuard Easy 4.60.0 or SafeGuard Enterprise 5.50.8.

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taz wrote:

SafeGuard installed on an HP laptop with XP Home - when the lid is closed and the laptop hibernates once reopened, there is no prompt for the user's SafeGuard login.  It immediately returns to the desktop.  Has anyone experienced this or know of a fix?

regards

Taz

---

HI Taz,

Thank you for posting your question in the SophosTalk forums.

You should expect to see the Sophos POA after coming out of hibernation, as long as POA is enabled. Can you please provide the full name of the product and version you are using, for example, SafeGuard Easy 4.60.0 or SafeGuard Enterprise 5.50.8.