Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 5 subscribers
  • Views 5999 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Drive Encryption removes windows boot settings

ChrisMenai

I currently have 2 desktop computers and 2 laptops which need Sophos Disk encryption installed. Both the laptops install the software and encrypt the disks fine. One is a Dell Latitude E5500 and the other a Dell Latidue 13.

Unfortunatelly i cannot get the software to install properly on the two desktop computers. Both are Microsoft Stone DH55TC systems. they are using Intel H55 chipset motherboards. The problem occurs when the systems first reboot after installing the encryption client software. On the first reboot, the computers initialise Sophos correctly, but then fail to load the operating system. After some research i found that the boot settings for the operating system are being deleted when Sophos runs on the startup of the computers.

Version is 5.50.0


Is there any way to solve this issue?

 EDIT:

After MORE research, i found that the boot settings were only deleted on one of the computers (faulty obviously) but on the other, Sophos encryption just fails to find the OS at all. Its asif Sophos starts, and just cant find any OS to boot, and so restarts.

Having used winPE 3, i can access the OS files on the hard drive while running winPE from a CD, i can do this while Sophos is still installed and doesnt allow the hard drive to boot.

I dont know what else to do.

thanks

:4694


This thread was automatically locked due to age.
Parents
  • 0

    I have contacted technical support and have tried many solutions that they have suggested. I have sent the msinfo32.NFO among other information from SGNHWinfo to the support team and have been told my problem is being escalated to the Global Support Team. The problem is not being caused by Windows as I can access it through WinPE and copy files from the local hard drive. It is the Sophos SAfeguard that is not allowing Windows to boot as F8 or no other keys work.

    I have also been told by Technical Support to try the 5.50.1 release, but the same problem occurs. None of the hotkeys for the POA respond when pressed

    :4778
Reply
  • 0

    I have contacted technical support and have tried many solutions that they have suggested. I have sent the msinfo32.NFO among other information from SGNHWinfo to the support team and have been told my problem is being escalated to the Global Support Team. The problem is not being caused by Windows as I can access it through WinPE and copy files from the local hard drive. It is the Sophos SAfeguard that is not allowing Windows to boot as F8 or no other keys work.

    I have also been told by Technical Support to try the 5.50.1 release, but the same problem occurs. None of the hotkeys for the POA respond when pressed

    :4778
Children
No Data
Unfiltered HTML